Terms
Net 30 days. No cash discount allowed. Past-due accounts are subject to a 1.5% per month carrying charge (18% annual percentage rate). Shipments are automatically held for accounts exceeding 60 days. Accounts over 90 days (60 days past due) are subject to collection, and future orders are shipped COD. Statements are not mailed. All new accounts must have a favorable Dun & Bradstreet rating or supply financial information, including credit references. A credit form is available on request.
Returns:
Returns can be made with THE PROPER AUTHORIZATION. Returns are to be for errors made when taking
an order or for manufacturing defects. Inventory reductions can not be allowed as an acceptable return. A return authorization number must be obtained along with the reason for the return.
Allowed returns include but are not limited to the following: Customer errors when ordering stockable fractional items. S&M Inc. errors when taking the order. Allowable “REWORK” (items must be in new UNUSED condition).
Returns may be subject to a restocking charge.
1. A return-authorization number must be obtained from our sales department and marked on the outside of the returned package with a copy of the original packing slip enclosed. A detailed reason for the return must also be enclosed with the returned part(s).
2. Stock items with standard bore sizes ordered in error are subject to a restocking charge.
3. Made-to-order items and standard items with special bore sizes that are ordered in error are not returnable.
4. In the event of a quality question, the parts involved are subject to Southwick & Meister’s inspection before a final disposition can be made.
FOB
Meriden, Connecticut. The title of ownership changes hands at the moment of pickup by the carrier, which is also the invoice date. The responsibility for delayed or lost shipments is that of the receiver, although, Southwick & Meister will assist in tracing and expediting such shipments.
Export Orders
Export orders are shipped only after the customer has requested, received, and approved a pro forma invoice. Advance payment by certified check, money order, or irrevocable letter of credit is required for each export shipment. Export orders are subject to extra charges for handling and documentation.
DAMAGED SHIPMENTS:
In the event you receive a damaged shipment, please advise the carrier immediately prior to opening the
package. Once the package and it’s contents are inspected and found to be damaged, please call us in order to begin the proper procedures for starting a claim and to get a new replacement order processed.
If you are “FREIGHT COLLECT”, you are responsible for filing the claim with the carrier with the
exception of the first $100. WE DO NOT INSURE FREIGHT COLLECT SHIPMENTS.
ORDER CONFIRMATIONS:
If it is necessary for your purchasing department to send out order confirmations, please make certain that the confirmation is CLEARLY marked CONFIRMING ORDER, DO NOT DUPLICATE.
Duplicate shipments are costly and we can not be held responsible if the confirming e-mail, fax or mail is not marked as such. Also, orders verbally duplicated will not be allowed to be returned if the items are specials.
EXPEDITING ORDERS:
We will gladly expedite your order, but please allow us a reasonable amount of time for us to get your order into the system. In most cases, 3 days will allow us enough time to be able to provide you with an accurate ship date.
Quotations
Quotes are valid for 30 days. All terms and conditions are subject to change without notice
Quotes are provided with an APPROXIMATE manufacturing time… Since your parts may be started from different points of operation, this is just an APPROXIMATION. We assume no liability for being within a reasonable amount of time of the quote.
We strive to be as close as humanly possible and will do what we can to get the order out as quoted.
